Michael F. Sciortino, Sr. Executive Vice President, Managing Director, Head of Distribution, CMG
Smiling is the great differentiator that instantly connects you to other people.
Zig Ziglar used to say, “A smile is a little curve that sets a lot of things straight.”Whether you smile as you greet clients or as you simply acknowledge another person passing you on the street, the impact is immediate. A smile happens in a flash but its memory can last a lifetime.
We’ve all heard it said that people do business with people they like and trust. Well, it all begins with a smile. Even though there are hundreds of languages in the world, a smile speaks them all.
According to a study at Penn State University, when we smile we are looked upon as more likable, courteous and competent. That is the impression we all want to make.