Over the years, what I’ve observed is that excellence is not a skill, it is an attitude. An attitude that is practiced everyday. Vince Lombardi used to say, “The quality of a man’s life is in direct proportion to his commitment to excellence, regardless of his chosen field of endeavor.”
Recently, I ran across a quote by a well known retired CEO which exemplifies what successful advisors in our business display:
“To me, excellence means being better than the best. Its achievement requires an introspective assessment of everything we do, say, or make, and an honest inquiry; ‘Is it better than the best?’ If it is not we will ask ourselves, ‘What will it take?’ and then rally the resources required to get there.” – Jack Welch
Let me ask, are you rallying all your resources on your way to excellence? Are the members of your team regularly demonstrating a positive attitude toward your clients? Their attitude toward your clients goes a long way in determining your clients’ attitude toward you.
As Norman Vincent Peale used to say, “Any fact facing us is not as important as our attitude toward it. For that determines our success or failure.” As an example, last fall I was watching GameDay and I saw an interview with the University of Minnesota coach. He said, “Sometimes you get your back against the wall and this reveals what kind of person you are.” Even with the challenges this man was dealing with, what stuck with me was how positive his attitude was. He realized that the connection between attitude and the achievement of excellence is strong. In my heart, I know he is right. My question to you is, what are you doing in your practice today to nurture the attitude of excellence? – Mike Sciortino